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Title of Journal: J. Syst. Sci. Syst. Eng.

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Abbravation: Journal of Systems Science and Systems Engineering

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Springer Berlin Heidelberg

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Three aspects on solving queuing service system in Shanghai world expo

Authors: Jifa Gu, Shanying Xu, Yong Fang, Kan Shi, Benfu Lv, Geng Peng, Bo Wang, Li Song, Rong Xie,

Publish Date: 2013/09/18
Volume: 22, Issue:3, Pages: 340-361
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This paper analyzes the queuing problem that was experienced during the Shanghai World Expo of 2010. The queuing problem will be discussed at three levels. The three levels include the physical, psychological, and social aspects of the queuing problem. The collective behavior of visitors is studied through analyzing the information from the different sources, such as, the network of electronic eyes, the evaluation platform based on mobile phone system and the Internet. A hybrid information network technology is implemented. Based on the Wuli-Shili-Renli (WSR) system methodology, a new theoretical analysis framework for the queuing problem is proposed.Jifa Gu received his BS from Peking University and PhD from Institute of Mathematics, USSR Academy. He is a professor of Institute of Systems Science, Chinese Academy of Sciences (CAS). He is academician of International Academy of Systems science and Cybernetics. His main interests are Operations research, systems engineering and systems scienceShangying Xu received his B.Sc. degree from Nankai University in 1977, M.A. Sc. Degree and PhD degree from Institute of Systems Science, CAS in 1987 and 1990. Now is professor of Academy of Mathematics and Systems Sciences (AMSS), CAS. His main interests are Decision analysis, DSS and Finance EngineeringYong Fang received his B.Sc. degree and M.A. Sc. degree in operation research and control theory from Shandong University in 1997 and 2000, respectively, and Ph.D. degree in management science and engineering form AMSS, CAS in 2003. Dr. Fang is an associate professor in AMSS, CAS. His research interests are in the areas of decision-making under uncertainty and financial engineering.Kan Shi received the B.S in Southwest University in 1982, the M.S degree from Beijing Normal University in 1987 and the PhD degree in Institute of Psychology, CAS in 1990. Now he is a professor of School of Management, University of CAS (UCAS) and Institute of Psychology. He focuses on the research of job analysis, organizational culture and stress management, etc.Benfu Lv received his BS from Anhui Normal University in 1986, MS degree in Peking University and PhD in Chinese Academy of Social Sciences. He is a professor of School of Management, UCAS. He is also the Vice Chairman of Information Economics Society of China. His research interest focuses on cyber economy and information asymmetry.Geng Peng received BS in North China Electric Power University in 1992, MS degree in Wuhan University of Science and Technology in 1998 and PhD degree from Tianjin University in 2001. Now he is an associate professor of School of Management, UCAS. He has done a lot of researches in the field of the application of internet data, such as search query data, twitter data and weibo data.Bo Wang received his PhD degree from Beihang University in 2000, now is professor in University of Shanghai for Science and Technology, he is also a senior researcher of Shanghai World Expo. His main interests are production management system, decision analysisLi Song received the B.Eng and the M.S degree from Nanjin University of Science and Technology, and the Ph.D. degree from Shanghai Jiao Tong University (SJTU) in 1997, 2000 and 2005, respectively. He is currently an associate professor of department of electronic engineering at SJTU. His current research directions are multimedia processing and pattern recognition.Rong Xie received her Bachelor degree and Master degree in 1996 and 1999 from Northeast Dianli University, and a Ph.D. degree in 2002 from the Zhejiang University, all in electrical engineering. She is currently an associate professor of the Institute of Image Communication and Network Engineering, SJTU, she had invited as key expert on information system in World Shanghai Expo. Her main research interests include digital video coding and trans-coding, data compression, image and video processing, and social computing.



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