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Title of Journal: Knowl Inf Syst

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Abbravation: Knowledge and Information Systems

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Springer-Verlag

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10.1016/0039-9140(78)80002-2

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0219-3116

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Redesigning business processes a methodology base

Authors: Laura Măruşter Nick R T P van Beest
Publish Date: 2009/06/25
Volume: 21, Issue: 3, Pages: 267-
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Abstract

Nowadays organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage Changing a part of the system to support the business process implies changing the entire system which leads to complex redesign activities In this paper a bottomup process mining and simulationbased methodology is proposed to be employed in redesign activities The methodology starts with identifying relevant performance issues which are used as basis for redesign A process model is “mined” and simulated as a representation of the existing situation followed by the simulation of the redesigned process model as prediction of the future scenario Finally the performance criteria of the current business process model and the redesigned business process model are compared such that the potential performance gains of the redesign can be predicted We illustrate the methodology with three case studies from three different domains gas industry government institution and agricultureThis article is published under an open access license Please check the Copyright Information section for details of this license and what reuse is permitted If your intended use exceeds what is permitted by the license or if you are unable to locate the licence and reuse information please contact the Rights and Permissions team

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