Journal Title
Title of Journal: Innov High Educ
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Abbravation: Innovative Higher Education
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Publisher
Springer Netherlands
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Authors: George F Howell Jeffrey M Buck
Publish Date: 2011/10/04
Volume: 37, Issue: 3, Pages: 215-226
Abstract
Student satisfaction with a course is important because it can contribute to student retention and it can also be used as one way to assess faculty effectiveness This investigative work suggests that course satisfaction among nontraditional adult students seeking business degrees is positively influenced by giving attention to four specific servicebased factors Based on feedback from 1725 such students and 214 instructors at five institutions of higher education a servicebased model of course satisfaction is proposed This model focuses on four manageable variables that are observed as influencing adult students’ satisfaction with a business course relevancy of subjectmatter faculty subjectmatter competency faculty classroom management and student workload
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