Reaching into patients’ homes – participatory desi

Authors: Philipp Menschner Andreas Prinz Philip Koene Felix Köbler Matthias Altmann Helmut Krcmar Jan Marco Leimeister

Publish Date: 2011/02/08

Volume: 21, Issue: 1, Pages: 63-76

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Abstract

Ambient Assisted Living AAL offers possibilities for promising new ITbased health care services that are resulting in new challenges for its design process We introduce a novel approach for engineering AAL services AALSDA which combines methods from service engineering and participatory design We demonstrate this approach by developing and implementing an electronic data capture system NuTrack for selfreporting of nutrition status The approach uses different concepts for AAL service design and delivery service engineering for standardizing and structuring service processes reasonable ITsupport for automation of parts of services that need no person–toperson interaction participatory design to integrate endusers in the development process and patient integration for personalizing and improving the depth of performance of service providers’ service delivery For illustration we present the case of chronic disease patients suffering from impaired fine motor skills Our approach is applied in a pilot study with prototypes tested in focus groups and workshops with patients caregivers and physicians The results demonstrate good applicability and feasibility of the concept and provide new insights for the future design development and implementation of AAL services

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