Three aspects on solving queuing service system in

Authors: Jifa Gu Shanying Xu Yong Fang Kan Shi Benfu Lv Geng Peng Bo Wang Li Song Rong Xie

Publish Date: 2013/09/18

Volume: 22, Issue: 3, Pages: 340-361

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Abstract

This paper analyzes the queuing problem that was experienced during the Shanghai World Expo of 2010 The queuing problem will be discussed at three levels The three levels include the physical psychological and social aspects of the queuing problem The collective behavior of visitors is studied through analyzing the information from the different sources such as the network of electronic eyes the evaluation platform based on mobile phone system and the Internet A hybrid information network technology is implemented Based on the WuliShiliRenli WSR system methodology a new theoretical analysis framework for the queuing problem is proposedJifa Gu received his BS from Peking University and PhD from Institute of Mathematics USSR Academy He is a professor of Institute of Systems Science Chinese Academy of Sciences CAS He is academician of International Academy of Systems science and Cybernetics His main interests are Operations research systems engineering and systems scienceShangying Xu received his BSc degree from Nankai University in 1977 MA Sc Degree and PhD degree from Institute of Systems Science CAS in 1987 and 1990 Now is professor of Academy of Mathematics and Systems Sciences AMSS CAS His main interests are Decision analysis DSS and Finance EngineeringYong Fang received his BSc degree and MA Sc degree in operation research and control theory from Shandong University in 1997 and 2000 respectively and PhD degree in management science and engineering form AMSS CAS in 2003 Dr Fang is an associate professor in AMSS CAS His research interests are in the areas of decisionmaking under uncertainty and financial engineeringKan Shi received the BS in Southwest University in 1982 the MS degree from Beijing Normal University in 1987 and the PhD degree in Institute of Psychology CAS in 1990 Now he is a professor of School of Management University of CAS UCAS and Institute of Psychology He focuses on the research of job analysis organizational culture and stress management etcBenfu Lv received his BS from Anhui Normal University in 1986 MS degree in Peking University and PhD in Chinese Academy of Social Sciences He is a professor of School of Management UCAS He is also the Vice Chairman of Information Economics Society of China His research interest focuses on cyber economy and information asymmetryGeng Peng received BS in North China Electric Power University in 1992 MS degree in Wuhan University of Science and Technology in 1998 and PhD degree from Tianjin University in 2001 Now he is an associate professor of School of Management UCAS He has done a lot of researches in the field of the application of internet data such as search query data twitter data and weibo dataBo Wang received his PhD degree from Beihang University in 2000 now is professor in University of Shanghai for Science and Technology he is also a senior researcher of Shanghai World Expo His main interests are production management system decision analysisLi Song received the BEng and the MS degree from Nanjin University of Science and Technology and the PhD degree from Shanghai Jiao Tong University SJTU in 1997 2000 and 2005 respectively He is currently an associate professor of department of electronic engineering at SJTU His current research directions are multimedia processing and pattern recognitionRong Xie received her Bachelor degree and Master degree in 1996 and 1999 from Northeast Dianli University and a PhD degree in 2002 from the Zhejiang University all in electrical engineering She is currently an associate professor of the Institute of Image Communication and Network Engineering SJTU she had invited as key expert on information system in World Shanghai Expo Her main research interests include digital video coding and transcoding data compression image and video processing and social computing

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