Journal Title
Title of Journal: Cogn Tech Work
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Abbravation: Cognition, Technology & Work
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Publisher
Springer London
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Authors: Steven Curnin Christine Owen Cain Trist
Publish Date: 2014/06/29
Volume: 16, Issue: 4, Pages: 549-563
Abstract
Stakeholders tasked with boundary spanning in emergency management are fundamental in facilitating multiagency coordination However there is a scarcity of research investigating the characteristics of emergency management boundary spanners and how they achieve this function in the complex environment of emergency operation centres An exploratory case study approach was adopted and applied in a strategiclevel emergency operations centre The study used three very different but interrelated qualitative research techniques based upon the CoreTask Analysis framework to categorize the work of stakeholders fulfilling a boundary spanning role in this setting The data identified that stakeholders performing boundary spanning activities in a strategiclevel emergency operations centre face a number of constraints These can include unfamiliarity with the work domain its personnel and structure which can lead to temporal cultural and information challenges In order to manage these constraints boundary spanners working in a strategiclevel emergency operations centre need to adopt certain characteristics in order to accomplish their activities A significant outcome from the data was the necessity to engage in these important undertakings in the preresponse phase in an effort to facilitate successful multiagency coordination in an actual emergency eventThis project was supported with funding from the Australian Bushfire Cooperative Research Centre The views presented in this paper are those of the authors and should not be taken to represent the position or policy of the funding body We would like to thank all the emergency management liaison officers and staff at the Victorian State Control Centre who have taken part in this research and in particular Peter Norman for facilitating the focus group interviews We would also like to thank the two reviewers of this paper for their helpful and constructive feedback which has helped improve the paper
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