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Title of Journal: Qual Quant

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Abbravation: Quality & Quantity

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Springer Netherlands

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DOI

10.1016/j.bbabio.2014.05.303

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1573-7845

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Applying repertory grids technique for knowledge e

Authors: HsinHung Wu JiunnI Shieh
Publish Date: 2009/08/08
Volume: 44, Issue: 6, Pages: 1139-1149
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Abstract

The repertory grids technique is applied in quality function deployment to elicit the voice of the customers and to derive the importance for each customer requirement from a group of customers In addition the repertory grids technique can be used in the relationship matrix to quantify the numerical relationships between customer requirements and technical measures from a group of team members An integration of the repertory grids technique and quality function deployment would make quality function deployment systematically to gather customer needs for better product or service planning and to determine the relationships between customer requirements and technical measures since the final analyses rely heavily on the results of this relationship matrix A case illustration is provided to show the usefulness of applying the repertory grids technique in quality function deployment

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  6. Antisemitism research using methodological triangulation: a case study in Germany
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  15. The relationship between economic and health indicators in Rural Pakistan
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