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Title of Journal: Ann Oper Res

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Abbravation: Annals of Operations Research

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Springer US

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1572-9338

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Managerial insights from service industry models

Authors: E Borgonovo L Peccati
Publish Date: 2009/08/27
Volume: 185, Issue: 1, Pages: 161-179
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Abstract

The service industry literature has recently assisted to the development of several new decisionsupport models The new models have been often corroborated via scenario analysis We introduce a new approach to obtain managerial insights in scenario analysis The method is based on the decomposition of model results across subscenarios generated according to the high dimensional model representation theory The new method allows analysts to quantify the effects of factors their synergies and to identify the key drivers of scenario results The method is applied to the scenario analysis of the workforce allocation model by Corominas et al Annals of Operations Research 128217–233 2004

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