Authors: Polly Mazanec Lisa Arfons Jennifer Smith Sonya Curry Susan Berman Jennifer Dimick Melanie Lynch Nannette Alvarado David M Latini
Publish Date: 2014/09/05
Volume: 30, Issue: 3, Pages: 460-465
Abstract
The purpose of this paper is to describe how an interprofessional cancer care clinic at the Cleveland Veteran’s Affairs Medical Center VAMC is training health care professionals in patientcentered care Teaching strategies included patient huddle discussions pre and postclinic roleplay noon “lunch and learn” conferences and most importantly patient interactions which were evaluated with the patient perception of patient centeredness PPPC instrument This instrument is designed to capture patient and provider perceptions of the provider’s patient centeredness Early findings demonstrated that patient responses were overwhelmingly positive and lacked variability In response to the lack of variability the educator in the clinic participated in the evaluation and patient provider and trainer responses were compared Discussion of the weekly evaluations provided helpful formative feedback on patient centeredness to the trainees rotating through this specialty care clinic
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