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Title of Journal: J Bus Ethics

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Abbravation: Journal of Business Ethics

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Springer Netherlands

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DOI

10.1002/asi.22798

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ISSN

1573-0697

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The Impact of Service Supplier’s Unethical Behavio

Authors: Ramazan Kaynak Tuba Sert
Publish Date: 2012/01/11
Volume: 109, Issue: 2, Pages: 219-226
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Abstract

In today’s marketing conditions it becomes really vital for companies to establish an appropriate relationship with suppliers and salesperson based on ethical values in order to survive Besides ensuring an effective relationship between the parties would contribute to increase buyer satisfaction along with economic and social satisfaction In this study the direct effects of suppliers’ and salespersons’ unethical behaviors on buyer satisfaction and the moderator effect of communication between buyer–supplier relationships are examined The results of the study have revealed that unethical behaviors of suppliers and salesperson affect buyer satisfaction negatively and the communication variable has moderately affected The results are providing important advantages for buyers who want to improve the relationships between the suppliers and their salesperson for pharmaceutical enterprises

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