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Title of Journal: J Bus Ethics

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Abbravation: Journal of Business Ethics

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Springer Netherlands

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DOI

10.1007/s11012-016-0609-6

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ISSN

1573-0697

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Righting the Wrong for Third Parties How Monetary

Authors: Natàlia CugueróEscofet Marion Fortin MiguelAngel Canela
Publish Date: 2013/05/30
Volume: 122, Issue: 2, Pages: 253-268
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Abstract

People react negatively not only to injustices they personally endure but also to injustices that they observe as bystanders at work—and typically people observe more injustices than they personally experience It is therefore important to understand how organizations can restore observers’ perceptions of justice after an injustice has occurred In our paper we employ a policy capturing design to test and compare the restorative power of monetary compensation procedure changes and apologies alone and in combination from the perspective of third parties We extend previous research on remedies by including different degrees of compensation and procedural changes by comparing the effects of sincere versus insincere apologies and by including apologies from additional sources The results indicate that monetary compensation procedure changes and sincere apologies all have a significant and positive effect on how observers perceive the restoration of justice Insincere apologies on the other hand have no significant effect on restoration for third parties Procedural changes were found to have the strongest remedial effects a remedy rarely included in previous research One interpretation of this finding could be that observers of injustice prefer solutions that are not short sighted changing procedures avoids future injustices that could affect other people We found that combinations of remedies such that the presence of a second remedy strengthens the effect of the first remedy are particularly effective Our findings regarding interactions underline the importance of studying and administering remedies in conjunction with each otherWe would like to thank professors Domènec Melé Josep Maria Rosanas and David Patient for their helpful comments on previous versions of the manuscript We would also like to thank the two anonymous reviewers for their insightful reviews and all the help provided throughout the process We also would like to add that MiguelAngel Canela received the support of the project ECO200908302E promoted by the Ministerio de Ciencia e Innovación de España

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